User Experience & Interaction Design

TMLabs’ User Experience & Interaction Design Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow Service Portal, ServiceNow Customer and Consumer Portal, ServiceNow Employee Center, ServiceNow Agent Workspace, ServiceNow Mobile


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provide your employees with the power of self-service on their fingertips.

Service Portal and Employee Center

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TMLabs delivers human-centric, self-service experiences to your customers and employees by creating innovative engagement solutions.


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Improve agent experiences and efficiency. Solve issues faster with a workspace built to facilitate resolutions. From a single view, get full context, analytics, and AI-assisted recommendations to resolve issues quickly.

Enterprise Service Management

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We bring an organisation’s departments together to deliver end-to-end service-based solutions to employees and customers. Let’s create a feature rich marketplace of all your services using a single, seamless interface.


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Provide personalised customer experiences and automate assistance to your customers and employees. Integrate with familiar social and messaging channels to increase engagement and retention.


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TMLabs can help craft strategic digital experiences with pixel perfect user interfaces. We apply design thinking and our human centric design experience to provide interactive and innovative self-service experiences.

capability lead

Arjun Gupta

Arjun has immense industry experience providing ServiceNow consulting with a strong focus on employee journey management.  He is passionate about enabling innovation through state-of-the-art innovation, automation and his distinguished platform knowledge.

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User Experience & Interaction Design helps your business?