Smart Operations (ITOM)​

TMLabs’ Smart Operations (ITOM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Operations Management, ServiceNow Service Graph Connectors, ServiceNow Predictive AIOps, ServiceNow Cloud Management

Smart Operations (ITOM) tmlabs

Health Checks

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Allow TMLabs to quickly assess the health of your CMDB and provide experienced advice on how to improve. Enquire about our ITOM Managed Service to ensure it stays that way

Operations (IoT)

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Ask us how you can leverage internet connected devices to improve business efficiency. Feed the data back into ServiceNow to maintain full visibility and availability

CI Lifecycle Management

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Get a complete view of all the configuration items within your organisation from cradle to grave through ServiceNow


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Need to adopt the Common Service Data Model (CSDM) but not sure where to start? Ask our experienced consultants for the best approach that has worked in organisations just like yours

Client Collector

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Take advantage of the increasingly powerful Agent Client Collector (ACC) to discover and monitor your infrastructure

Service Graph Connector

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Align with ServiceNow’s best practices and incorporate disparate data sources into the ServiceNow CMDB


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Use machine intelligence to discover and resolve anomalies before they impact your products and services


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Bring power back to your technician with guided and automated recovery operations

CMDB and Pattern Extensions

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Need to extend your CMDB and discovery capabilities? Leverage TMLabs experience in incorporating new and bespoke devices

capability lead

Bryan Graham

Having experience in the IT Service & Operations management industry for 22 years, Bryan is one of the most knowledgeable and experienced professionals in the Australian ServiceNow community. By having deep fundamental knowledge of not only ServiceNow but also his vast experience in the IT industry overall, he strives to help and educate his clients by understanding the business context and challenges and mapping to outcomes in the IT Operations Management product suite.

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Smart Operations (ITOM) helps your business?