Risk Management in Insurance Success Story

Business Challenge

• Manual and siloed risk registers and tools, legacy processes.
• No single pane of glass on risk posture, basic reporting, and metrics.
• Lack of end-to-end service delivery and governance.

What we did

• Principal Architecture for Integrated Risk Management (GRC) architecture and delivery.
• Provided architecture services for multiple, concurrent GRC activities across multiple business areas.
• Provided ServiceNow platform governance direction relating to ServiceNow GRC and GRC’s integration with current and future ServiceNow applications.
• Implemented integration with LexisNexis for APRA regulatory requirements.
• Coalescing business requirements for Technology, Risk, Regulatory Compliance, and Cyber teams.
• Process design, architecture and platform configuration leadership working closely with ServiceNow and client senior leadership team.
• Established Technical Design Board with Steer Co oversight to address architecture and technical decisions.
• Agreed capability roadmap which managed the organisational change management and ensured a well governed release pipeline.
• Solution rolled out to New Zealand region and use cases adapted to best practice solution.

Outcomes

• Scalable risk and compliance solution for the enterprise. 
• Automation of control compliance processes and reporting.
• Decommissioning of outdated Excel registers and clean-up and alignment of data.
• Tailored solution for each department whilst limiting the use of customisations to maintain a clear upgrade path.