TMLabs’ RapidOps Capability drives business agility and compliance by reducing operational risk, maximising change automation, and drastically reducing manual work. Our fast-track adoption approach also helps organisations to comply with regulations and standards that require comprehensive change control (including but not limited to: SOX, HIPAA, PCI DSS, FISMA, NIST, ISO 27001, and Essential 8).


We start by assessing the toolset landscape and process maturity, then utilise ServiceNow’s NowCreate methodology for best practice implementation. We can also provide enhancement services and support to continuously improve the DevOps process. In addition, RapidOps caters to various scenarios for new or existing ITSM implementations.


RapidOps is now a Built with ServiceNow Offering, click this link to find out more.

DevOps Configuration:

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Increasing end-to-end visibility of validated config data changes and its impact on the application stack along a maturity journey.

DevOps Change Velocity:

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Improve employee satisfaction by reducing time required on administration tasks, allowing them to use their tool of choice, handling large change numbers, increasing visibility over the entire value stream, automating change policy, presenting accurate risk assessment with metrics and KPIs and allowing a single point of correlation changes and incidents.

DevOps Integrations:

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Connect to any pre-existing tools and apps by leveraging OOTB integrations provided by ServiceNow.

Change Automation Management:

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Attach DevOps data to your Change Request. Get visibility/transparency of DevOps changes across your entire DevOps toolset landscape by integrating, linking, and automating them in ServiceNow to automatically create and approve Change Requests in your Development Pipeline (CI/CD - continuous integration/continuous delivery).

Respecting Systems of Record:

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Jira, Github, Azure Boards, ServiceNow SPM Agile, GitLab, Tricentis, Selenium, Jenkins, SonarQube, ServiceNow ITSM/ITOM/ITAM/Lightstep, plus others.

Adoption and Implementation Journey:

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TMLabs is a reputable, local, and certified Elite implementation partner of ServiceNow – delivering and supporting high quality implementation and industry-recognised best practices.

Value Stream Management:

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Leverage real-time metrics, enable cross-team collaboration, coordinate and automate workflows into ServiceNow by implementing DevOps.

capability lead

Christian Zyweck

Christian is a ServiceNow lead consultant, full stack developer, and a technology advisor in TMLabs’ app factory. With over 10+ years of experience in the IT industry, expertise in Azure DevOps, Jenkins, Docker, Maven, Ant, Selenium, SonarQube and Git, Chris has helped various organisations in their ServiceNow implementations and managed services. He is also passionate about sharing his knowledge to accelerate your business outcomes.

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