IT Service Management & Integrations

TMLabs’ IT Service Management (ITSM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Service Management, ServiceNow IT Asset Management, ServiceNow CMDB and Service Portfolio Management, Integrations between ServiceNow ITSM and telephony solutions, Integrations between ServiceNow ITSM and cloud management tools, Integrations between ServiceNow ITSM and sentiment analysis tools

IT Service Management and Integrations

Incident and Problem Management:

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Ensure the building blocks of your ITSM capability is rock solid with the ability to proactively resume services with intelligent workflows and powerful root cause analysis features.

Change & Release Management:

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Fast-track change approvals, automate deployment scripts, and maintain control and manage risk all on the one platform.


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Automate requests for products and services for employees and customers using intuitive ordering experiences and smart provisioning actions.

Agent for ITSM

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TMLabs has brought real innovation to the virtual agent experience for employees by ensuring interactions take into account the local context for our global customers.

IT Asset & Cost Management:

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With Core Asset Management, organisations can track costs, quantities, and contracts for hardware and software. In addition, TMLabs have developed an enterprise-grade framework for IT Financial Management that can automate SaaS software cost budgeting and chargeback.

CMDB and Digital Portfolio Management:

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Build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. In addition, TMLabs has deep expertise aligning the CMDB to ServiceNow’s Common Services Data Model (CSDM) to ensure your products and services can be utilised across the enterprise.


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TMLabs can harness decades of collective experience to quickly build out your SIAM integrations or automate the fulfilment valuechain. Utilise powerful OOTB Integration Hub capabilities or create a custom solution, either way you’ll have a robust enterprise-grade solution.

capability lead

Suhas Ramakrishna

Suhas has almost a decade of experience architecting ServiceNow solutions for a wide variety of IT service management use cases. Suhas is passionate about analysing and understanding complex large-scale business goals and translating them to enduring outcomes on the Now Platform. Having deployed over 100 enterprise integrations, Suhas has immense expertise in providing connectivity to the entire value chain for his customers.

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IT Service Management & Integrations helps your business?