Multinational delivering across all key sectors of the construction industry, including roads, rail, tunnelling, defence, building and resources.
Business Issues
- Transformation program for enterprise service management.
- Low risk and compliance maturity.
- Need to comply with ISO27001 & COBIT.
- Manual processes and legacy tools.
- Multiple sources of truth on work status and case data.
- SLA of 5 days for employee account creation and termination.
Solution
- Self service solutions for Legal, Marketing, Finance, IT, HR, and Facilities (domain sep).
- ITBM and Innovation Management.
- Streamlined self-reporting of vehicle usage for accurate FBT calculations.
- User management automation using Orchestration.
- Event Management for converged correlation and remediation.
- Standardised processes across risk and compliance management.
Massive reduction in emails and phone calls
1 System of interaction with Tax and Treasury teams
30 min Time to provision new user in AD
10K hours FTE effort saved pa
$$$. Significant savings on FBT payments
4 WEEKS To deploy compliance solution for ISO27001 & COBIT
“TMLabs are the most organised ServiceNow partner company, our company have ever worked with. I trust this comes from their attitude, business understanding, experience and talent. I would strongly recommend them for similar projects and deliverables.”
ICT Service Delivery Manager
