IT Service Management & Integrations in Construction

IT Service Management & Integrations in Construction


Multinational delivering across all key sectors of the construction industry, including roads, rail, tunnelling, defence, building and resources.

Business Issues

  • Transformation program for enterprise service management.
  • Low risk and compliance maturity.
  • Need to comply with ISO27001 & COBIT.
  • Manual processes and legacy tools.
  • Multiple sources of truth on work status and case data.
  • SLA of 5 days for employee account creation and termination.


  • Self service solutions for Legal, Marketing, Finance, IT, HR, and Facilities (domain sep).
  • ITBM and Innovation Management.
  • Streamlined self-reporting of vehicle usage for accurate FBT calculations.
  • User management automation using Orchestration.
  • Event Management for converged correlation and remediation.
  • Standardised processes across risk and compliance management.

Massive reduction in emails and phone calls

1 System of interaction with Tax and Treasury teams

30 min Time to provision new user in AD

10K hours FTE effort saved pa

$$$. Significant savings on FBT payments

4 WEEKS To deploy compliance solution for ISO27001 & COBIT

“TMLabs are the most organised ServiceNow partner company, our company have ever worked with. I trust this comes from their attitude, business understanding, experience and talent. I would strongly recommend them for similar projects and deliverables.”

ICT Service Delivery Manager