HR Service Delivery

TMLabs’ HR Service Delivery Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow HR Case Management, ServiceNow Employee Center, ServiceNow Enterprise Onboarding and Transitions, Integrations between ServiceNow and HRIS systems, Integrations between HRSD and ITSM


Case & Knowledge Management

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Digitise the documentation and fulfillment of employee inquiries using best practice workflow and automation.

Enterprise Onboarding & Transitions

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Improve employee lifecycle experiences by providing a single place for information and services that spans the enterprise and includes functions like HR, IT, and Workplace services.

Employee Document Management

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Easily manage paperless employee files and set retention rules to support corporate and legal regulations to better support productivity, security, and compliance.

Virtual Agent

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TMLabs can accelerate the implementation of HR Service Delivery and Virtual Agent to provide an automated chat with an employee requesting HR services. You can configure Virtual Agent OOTB conversations or create custom topics to suit your specific use cases.


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TMLabs can help you create a multi-department, dynamic portal for IT, HR, Workplace, Legal, and Procurement. Times have changed, and in the new hybrid workplace, unite your enterprise services and give your team a truly personalised experience, including integration with Microsoft Teams.

Employee Journey Management

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Deliver personalised cross-departmental employee journeys with intelligent workflows that support in-moment tasking, learning, and listening.


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Give agents a mobile interface to triage, address, and resolve requests on the go.

Service Centre

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The Alumni Service Center (ASC) provides a way to stay connected with former employees and non-employees like volunteers and contractors.

capability lead

Arjun Gupta

Arjun has immense industry experience providing ServiceNow consulting with a strong focus on employee journey management.  He is passionate about enabling innovation through state-of-the-art innovation, automation and his distinguished platform knowledge.

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