Multinational construction, property and infrastructure company
Solution Components
- HRSD Core (CoEs, Case Mgt., Knowledge Mgt., Surveys, Dashboards)
- Workday integration, MS Teams integration, Virtual Agent
- Employee Service Centre (combined with IT Service Portal)
- Now Mobile for HRSD
Key Outcomes
- Significant uplift in employee satisfaction
- Replaced EOL legacy tool
- Increased self-service > freeing up time for higher value tasks within HR team
Success Factors
- Pragmatic MVP approach
- Dedicated project resources (HR Team, Integration team)
- Skilled and certified ServiceNow consultants
