HR Service Delivery in Construction

HR Service Delivery in Construction


Multinational construction, property and infrastructure company

Solution Components

  • HRSD Core (CoEs, Case Mgt., Knowledge Mgt., Surveys, Dashboards)
  • Workday integration, MS Teams integration, Virtual Agent
  • Employee Service Centre (combined with IT Service Portal)
  • Now Mobile for HRSD

Key Outcomes

  • Significant uplift in employee satisfaction
  • Replaced EOL legacy tool
  • Increased self-service > freeing up time for higher value tasks within HR team

Success Factors

  • Pragmatic MVP approach
  • Dedicated project resources (HR Team, Integration team)
  • Skilled and certified ServiceNow consultants