Healthcare

TMLabs has a dedicated Healthcare capability to advise healthcare providers on how to get the most from their investment in ServiceNow. We implement ServiceNow’s Healthcare and Life Sciences applications which covers: Vaccine Administration Management, Pre-visit Management, Patient Support Services and Integrations with other healthcare and patient systems. In addition, we advise on how ITSM, HR and CSM applications are best applied to a healthcare setting. All advice is backed by implementation experience with Australia’s largest public healthcare provider.

Patient
360:

Bring together data from multiple systems to create a single dashboard view of a patient.

Healthcare
Data Model:

The ServiceNow healthcare data model holds patient data using standards from HL7 FHIR. This maximises interoperability and integration opportunities into common provider systems like Epic™ and Cerner™.

Pre-Visit
Management:

Replace paper based processes with digital workflows to streamline patient pre-admission experience.

Vaccine Administration Management:

Manage vaccination appointments, screening and record keeping. Also, send vaccination updates directly to the Australian Immunisation Register with a solution designed by TMLabs.

Patient Support Services:

Healthcare organisations can create better patient outcomes by managing consent, documentation and treatment plans all in one place.

ServiceNow Core Applications:

TMLabs are experienced in delivering ServiceNow ITSM, HR and CSM to the unique requirements of a healthcare environment.

Consent
Management:

Manage patient consent more effectively by removing paper forms. Avoid duplicating consent requests by enabling cross-team information sharing with the right teams.

Privacy
and Security:

Numerous security and encryption options are available so you can be confident that your data is only accessed by the right people at the right time.

capability lead

Amanda Yeates

Amanda brings more than 7 years of expertise in the ServiceNow industry, specializing in ServiceNow Healthcare and Life Sciences Service Management. She is deeply committed to innovation, helping clients leverage technology to align with their business strategies in the short and long term. Amanda’s primary goal is to enhance processes and elevate the experience for clinicians, staff, and patients, emphasizing her passion for making a positive impact in the industry.