Integrated Risk Management in Financial Services Success Story
- Shared Services digital transformation to replace legacy, generic Salesforce solution.
- Siloed custom ServiceNow applications, lacking UX and employee engagement.
- Lacking strategic solution for operational risk management.
- Cost and time pressures needed to partner with the right expertise.
What we did
- Provide certified, experienced ServiceNow consultants including Certified Master Architect oversight.
- Custom ServiceNow applications back to OOTB.
- CSM rapidly deployed for high-value use cases, removing the reliance on Salesforce.
- Data migration and instance hardening.
- Worked closely with ServiceNow account team at all stages.
- Implemented GRC with a focus on operational risk management and breach disclosure.
- Data migration of historic risk events.
- 25% reduction in emails.
- 40% reduction in time on phone calls.
- 25% faster case handling time.
- Repeatable process to onboard additional CSM use cases.
- Risk mitigation and Compliance with data breach disclosure as per Australian Privacy Act.
- Iterative design and delivery approach.
- Advisory and architecture led design phase to pull together multiple department level requirements.
- Fit for purpose risk solution based on knowledge of regional regulatory and compliance frameworks.