Large wireless telecommunications provider in Australia.
- Low self service rates for customers and service providers.
- High volume of requests via phone/email.
- Lacking UX and employee engagement.
- Manual processes and legacy tools.
- Certified, experienced ServiceNow consultants including Master Architect oversight.
- Custom ServiceNow apps back to OOTB.
- Intelligent Software Defined Network (SDN) portal for customers to visualise and manage network services on demand.
- Self-Care portal for Wholesale Service Providers for self service assurance and Test & Diagnostics.
- Integrated with NBN Co APIs to deliver self service, test and diagnostics, and appointment management