Our Capabilities

Our Capabilities

What Sets Our Capabilities Apart

Integrated Risk Management
& Cyber Security

What Sets Our Capability Apart

TMLabs’ Integrated Risk Management (IRM) and Cyber Security Capability is one of the most qualified team of professionals in the industry

TMLabs’ team of ServiceNow experts have led some of the largest and most successful IRM and Security Operations (SecOps) implementations in the region

Clients are empowered with a best practice approach to process-led design, and an accelerated pathway through build, deploy and run

The only partner to have developed a world-first certified integration between ServiceNow GRC and LexisNexis Regulatory Compliance, available as a free download on the ServiceNow Store.

The only partner to have developed a world-first certified integration between ServiceNow Security Incident Response and Darktrace, available as a free download on the ServiceNow Store.

Customer Service
Management

What Sets Our Capability Apart

Our Customer Service Management capability will allow you to provide better service to your customers through increased efficiencies in your team and leading self-service capabilities for your customers.

Using the rich features of ServiceNow's Customer Service Management portfolio of applications, your business can expect a transformation in how customer interactions and service delivery are handled.

Our customers are kept at the center of every engagement, with laser focus on understanding requirements matched with best of breed solutions.

We love to work collaboratively with our project stakeholders, including service teams, customer operations management, and consumer representatives.

IT Service Management &
Integrations

What Sets Our Capability Apart

TMLabs’ focus on upfront design thinking ensures customers don’t just get what they want but also what they truly need for their business. In every ITSM implementation there is consistent focus on clear communication, customer education, and delivering Day 1 outcomes.

One of a few partners that understands hybrid cloud or cloud-native as the new context for ITSM. We have consults deeply experienced in cloud migrations, cloud provisioning, and cloud resource management.

TMLabs ITSM consultants have ITIL, SIAM, and DevOps certifications and substantial industry experience. This knowhow is incorporated into all engagements.

As TMLabs ITSM consultants also have practitioner experience, our service management solutions ensure the business context is maintained throughout the project, and there is a roadmap mindset to adopt the right capabilities at the right time for the organisation’s maturity journey.

Smart Operations
(ITOM)

What Sets Our Capability Apart

In today's world of remote work and threatened security, it’s never been more important to have complete visibility and control over your infrastructure. With TMLabs and ServiceNow you can have complete confidence in being ahead of the next challenge.

Our experience helping ServiceNow customers partner their journey spans across over 20+ industries and 150+ organisations of various sizes and global infrastructure footprints.

Our portfolio includes successful delivery of bespoke solutions based on advanced customer requirements including custom credential stores and discovery of cloud devices using ServiceNow, Azure, and AWS.

Proven expertise to embed a broader adoption of ServiceNow’s CSDM model, based on a robust CMDB strategy to unlock maximum value from your ServiceNow investment.

HR Service
Delivery

What Sets Our Capability Apart

Using the rich features of ServiceNow’s HR Service Delivery portfolio of applications, your business can expect a transformation in how employee interactions and service delivery are handled.

Our HR Service Delivery capability will allow you to provide better service to your employees through increased efficiencies in your team and leading self-service capabilities for staff.

Our customers are kept at the center of every engagement, with laser focus on understanding requirements matched with best of breed solutions.

We love to work collaboratively with our project stakeholders, including service teams, HR operations management, and employee representatives.

User Experience &
Interaction Design

What Sets Our Capability Apart

TMLabs follows a proprietary human centric design approach, using UI/UX expertise distilled from multiple customer engagements.

Our HR Service Delivery capability will allow you to provide better service to your employees through increased efficiencies in your team and leading self-service capabilities for staff.

Evolve from basic a portal to a consumer-grade marketplace by leveraging platform features such as CSDM, product catalog, and cutting-edge widgets.

Expect results such as extremely intuitive portal, increased user adoption and self service, and make data driven UI decisions rather than anecdotal feedback.

IT Business Management

What Sets Our Capability Apart

TMLabs understands knowledge drives everything, allowing organisations to make good decisions, provide direction and enabling growth. TMLabs’ experienced ITBM implementation capability can provide the perfect ITBM deployment for your organisation.

Resolving project management technology change is hard, and TMLabs has the knowhow to migrate from existing tools to an enterprise platform.

Bring resourcing and timecards closer to project and task management, ensuring accuracy and real-time reporting capabilities.

Architecture Advisory

What Sets Our Capability Apart

Good architecture comes from experience and at TMLabs our Architecture capability is led by an Architect with over 20 years of solutioning experience. In addition, TMLabs have a ServiceNow Certified Master Architect and a number of consultants completing their Master Architect training.

TMLabs work as a collective. When a client engages TMLabs they may work directly with dedicated technical resources but there is always a team of principal architects and solution architects providing constant governance and oversight ensuring best of breed outcomes for every client.

TMLabs focuses on best practice architecture to give their clients the smoothest implementation, maintenance, and upgrade paths. Whether it’s the Now Platform, CSDM data models, extending OOTB tables, or App Engine, TMLabs are the experts you need.

Operational Excellence

What Sets Our Capability Apart

The TMLabs ServiceNow Operational Excellence service is designed to aid Clients supplement the management of their ServiceNow platform and efficiently deliver new capabilities.

Services will be delivered within a defined number of hours per annum. Additional hours packages can be purchased at discounted rates.

Typical services: All TMLabs architecture and implementation services. Planned and ad-hoc administration services. Ad-hoc support services.

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