Today marks a major milestone in my ServiceNow career by achieving the pinnacle certification – Certified Master Architect. It has been an exciting journey to learn and grow during the program which started in February this year. Massive thank you to the CMA program team particularly Shellie Grieve for making this such a great experience despite the […]
Many organisations are already enjoying the benefits of ServiceNow’s GRC capability. The product suite helps transform inefficient processes across your enterprise into an integrated risk program. The Policy and Compliance application provides a centralised process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. One […]
ServiceNow customer surveys can be valuable tools to understand customer satisfaction, sentiment and service quality if there is complete and accurate feedback. However, the following issues remind us why it’s a challenge to get maximum value from surveys: 15% is the average customer survey response rate¹ 50% or higher survey response rate should be considered excellent in most circumstances² 30% – 40% response […]
As organisations look to transform the level of service and interaction with their customers/citizens, more and more are utilising ServiceNow to not only manage work flowing through the ‘middle office’ and ‘back office’, but also the most important layer which is the ‘front office’ or the engagement layer. ServiceNow’s Customer Service Management (CSM) product is […]
TMLabs are pleased to release an update to our ‘Service Portal Integration for Emergency Self Report’ application. Music: https://www.bensound.com This update allows employees to include their location when reporting their status on the Service Portal. This location data is then mapped on a management dashboard providing a 360 view of staff impacts across the globe. Our […]
In this time of immense pressure and uncertainty, it is heartening to know a company like ServiceNow is stepping up to support its customer base by offering a range of Crisis Management applications built on the Now Platform. More info here: https://www.servicenow.com/solutions/crisis-management.html. Here at TMLabs, we’ve also been actively working away to enhance the user […]
On the 29th of October 2019, ServiceNow partnered with The Minister for Customer Service and the Department of Customer Service to seek ideas on how citizens can better engage with the government. As said by the Hon. Victor Dominello: “Governments have to be brave enough, humble enough, and caring enough to ask for feedback in […]
Exciting and rewarding role in an emerging Sydney based ServiceNow® consultancy The company TMlabs was founded in 2018 by former ServiceNow® employees, Tobias Schwartz and Michael Starkey. TMlabs is focused on delivering high-quality implementations, in line with ServiceNow® best-practices. To meet our upward demand, we’re now ready to grow our team and are searching […]
Investing in a high-quality implementation of ServiceNow® has positive financial impacts, both short- and long-term – Tobias Schwartz ServiceNow® is a powerful cloud platform, which provides service management software as a service and helps automate business processes. With specialisms including ServiceNow® IT Service Management, ServiceNow® IT Operations Management and ServiceNow® IT Business Management, ServiceNow® has proven itself able […]
Over the course of four weeks, CPB Contractors implemented significant improvements to their ServiceNow® IT service management platform, resulting in a drastic cut in service delivery times and a minimisation of human error related risk. The company, which operates a hybrid Active Directory and Azure AD/Office 365 environment, was experiencing issues with the fulfillment of […]