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TMLabs ServiceNow LexisNexis Integration Application – Release 1.2

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The latest release of TMLabs’ ServiceNow LexisNexis Integration application is here. Now seamlessly integrates with ServiceNow’s Regulatory Change Management application to help you stay ahead of your compliance obligations. Key Features: – Purpose built integration to import content anytime with the ease of a single click. – Close collaboration with ServiceNow and LexisNexis® for a robust enterprise solution. […]

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MEDIA RELEASE – TMLabs Transitions to ServiceNow’s Elite Partner Program Segment

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TMLabs becomes a ServiceNow Elite Partner by being committed to helping customers transform how they help their customers, by creating high quality ServiceNow outcomes delivered by a team of trusted experts. SYDNEY, NSW Australia — 12 April 2021 — TMLabs today announced its transition to the ServiceNow Elite Partner Program segment. TMLabs supports ServiceNow customers […]

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Back to Base Before ServiceNow CSDM Adoption – From Application to Business Application – by Tobias Schwartz and Bryan Graham

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The Common Service Data Model (CSDM) is here, and customers WANT IT! And why would anyone be surprised, it’s something that customers have been elevating to for years. Now in its 3rd iteration the CSDM has quickly become THE best practice baseline upon which to build a Configuration Management Database (CMDB) along with service-related data […]

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TMLabs Advanced Feedback Analysis Application for ServiceNow – by Tobias Schwartz

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TMLabs’ latest innovation combines ServiceNow’s enterprise-grade Survey Management capability with Google’s Cloud Natural Language API to obtain real-time insights from unstructured text using Google machine learning. Now more than ever, with companies having to completely transform how they serve their customers, ServiceNow surveys are becoming a critical tool for understanding customer satisfaction. However, the following […]

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Certified Master Architect

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Today marks a major milestone in my ServiceNow career by achieving the pinnacle certification – Certified Master Architect. It has been an exciting journey to learn and grow during the program which started in February this year. Massive thank you to the CMA program team particularly Shellie Grieve for making this such a great experience despite the […]

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TMLabs Releases Brand New Application to Integrate ServiceNow with LexisNexis

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Many organisations are already enjoying the benefits of ServiceNow’s GRC capability. The product suite helps transform inefficient processes across your enterprise into an integrated risk program. The Policy and Compliance application provides a centralised process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. One […]

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TMLabs Releases AI-Driven Feedback Intelligence Application for ServiceNow

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ServiceNow customer surveys can be valuable tools to understand customer satisfaction, sentiment and service quality if there is complete and accurate feedback. However, the following issues remind us why it’s a challenge to get maximum value from surveys: 15% is the average customer survey response rate¹ 50% or higher survey response rate should be considered excellent in most circumstances² 30% – 40% response […]

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TMLabs Releases World First Third Party Access Application for ServiceNow

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As organisations look to transform the level of service and interaction with their customers/citizens, more and more are utilising ServiceNow to not only manage work flowing through the ‘middle office’ and ‘back office’, but also the most important layer which is the ‘front office’ or the engagement layer. ServiceNow’s Customer Service Management (CSM) product is […]

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Service Portal Integration for Emergency Self Report – Version 2

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TMLabs are pleased to release an update to our ‘Service Portal Integration for Emergency Self Report’ application. Music: https://www.bensound.com This update allows employees to include their location when reporting their status on the Service Portal. This location data is then mapped on a management dashboard providing a 360 view of staff impacts across the globe. Our […]