Motivation ServiceNow’s customers are global, with significant usage in countries where English is not the primary language. Communication issues due to language barriers can have significant impact on an organisation’s efficiency, profitability, as well as customer’s experience of their products and services. The requirement for global enterprises to effectively connect with their customers and employees […]

ServiceNow customers have a range of business needs that could be addressed by a robust digital identity solution: Being sure that an entity being transacted with is legitimate Having visibility and/or control over how personal information is used Verifying the identity of an individual transacting an entity Providing the right service to the right person […]

The latest release of TMLabs’ ServiceNow LexisNexis Integration application is here. Key Updates: LexisNexis® Obligations mapping migrated from Control Objective to Citation. This change is based on customer and industry feedback and brings our mapping in line with contemporary usage of Obligation content. New relationships to show all Obligations related to a Mandate, and all Mandates related to […]

The latest release of TMLabs’ ServiceNow LexisNexis Integration application is here. Now seamlessly integrates with ServiceNow’s Regulatory Change Management application to help you stay ahead of your compliance obligations. Key Features: – Purpose built integration to import content anytime with the ease of a single click. – Close collaboration with ServiceNow and LexisNexis® for a robust enterprise solution. […]

The Common Service Data Model (CSDM) is here, and customers WANT IT! And why would anyone be surprised, it’s something that customers have been elevating to for years. Now in its 3rd iteration the CSDM has quickly become THE best practice baseline upon which to build a Configuration Management Database (CMDB) along with service-related data […]

TMLabs’ latest innovation combines ServiceNow’s enterprise-grade Survey Management capability with Google’s Cloud Natural Language API to obtain real-time insights from unstructured text using Google machine learning. Now more than ever, with companies having to completely transform how they serve their customers, ServiceNow surveys are becoming a critical tool for understanding customer satisfaction. However, the following […]