Why choose us

Best Practices

We deliver all implementations according to industry standard Best Practises to provide our customers with a safe upgrade path. This assures customers are self-sufficient after every implementation without the need to re-engage consultants for maintenance or enhancement activities.

ServiceNow® Expertise

We have delivered over 150 ServiceNow® implementations at various major organisations across the ANZ region. Our intention is to help customers realise maximum value out of their ServiceNow® implementation – future proof, extensible, upgradable and at rapid pace.

More than ITSM

We are taking our customers beyond ITSM by offering services for ServiceNow® HR Service Delivery, ServiceNow® Field Service Management, ServiceNow® Security Operations, ServiceNow® Governance Risk and Compliance, ServiceNow® IT Operations Management, IT Risk consulting and Domo best-practice implementation.

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OUR IMPLEMENTATION SERVICES

IT

ServiceNow® IT Service Management, ServiceNow® IT Operations Management, ServiceNow® IT Business Management

Platform

Integrations, Orchestration, Portal, Scoped applications, Domain separation, Environment upgrades

Cross Cloud Software Expertise

Domo implementation partner focused on delivering best-practice Domo solutions to digitally connect our customer’s people, data and systems.

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Some facts

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What our clients say
ServiceNow® implementations
150
ServiceNow® certifications
65
Average CSAT score
9
G2K engagements
16

What our clients say

“Our ServiceNow implementation partner TMLabs did a tremendous job in bringing our vision to life in less than one month. The results have been spectacular, leading to a 99% reduction in AD user provisioning fulfilment time”

Gabor Varga Head of ICT Delivery and Operations @ CPB Contractors

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About us

TMlabs is an independent cloud software consultancy, located in Sydney Australia, that focuses on ServiceNow®, Domo and Microsoft Azure.

The company was founded in 2018 by former ServiceNow® employees, Tobias Schwartz and Michael Starkey.

Latest news

TMLabs Releases AI-Driven Feedback Intelligence Application for ServiceNow

ServiceNow customer surveys can be valuable tools to understand customer satisfaction, sentiment and service quality if there is complete and accurate feedback. However, the following issues remind us why it’s a challenge to get maximum value from surveys: 15% is the average customer survey response rate¹ 50% or higher survey response rate should be considered excellent in most circumstances² 30% – 40% response […]

TMLabs Releases World First Third Party Access Application for ServiceNow

As organisations look to transform the level of service and interaction with their customers/citizens, more and more are utilising ServiceNow to not only manage work flowing through the ‘middle office’ and ‘back office’, but also the most important layer which is the ‘front office’ or the engagement layer. ServiceNow’s Customer Service Management (CSM) product is […]

Service Portal Integration for Emergency Self Report – Version 2

TMLabs are pleased to release an update to our ‘Service Portal Integration for Emergency Self Report’ application. Music: https://www.bensound.com This update allows employees to include their location when reporting their status on the Service Portal. This location data is then mapped on a management dashboard providing a 360 view of staff impacts across the globe. Our […]

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Our partners

Domo’s mission is to be the operating system for business, digitally connecting all your people, your data and your systems, empowering them to collaborate better, make better decisions and be more efficient, right from their phones. Domo works with many of the world’s leading and most progressive brands across multiple industries including retail, media and entertainment, manufacturing, finance and more. For more information about Domo visit www.domo.com. You can also follow Domo on Twitter, Facebook and LinkedIn.

DigitalHeart design and deliver across a number of platforms on technical programs of work, specialising in Cyber security related projects. The team has vast experience in Cyber security across Threat Management, Incident Response, Cyber Intelligence, with qualifications and relevant industry experience to support your ServiceNow® Security Operations deployment.