Why choose us

Best Practices

We deliver all implementations according to industry standard Best Practises to provide our customers with a safe upgrade path. This assures customers are self-sufficient after every implementation without the need to re-engage consultants for maintenance or enhancement activities.

ServiceNow® Expertise

We have delivered over 150 ServiceNow® implementations at various major organisations across the ANZ region. Our intention is to help customers realise maximum value out of their ServiceNow® implementation – future proof, extensible, upgradable and at rapid pace.

More than ITSM

We are taking our customers beyond ITSM by offering services for ServiceNow® HR Service Delivery, ServiceNow® Field Service Management, ServiceNow® Security Operations, ServiceNow® Governance Risk and Compliance, ServiceNow® IT Operations Management and IT Risk consulting.

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OUR IMPLEMENTATION SERVICES

Business Workflows

ServiceNow IT Service Management, ServiceNow IT Operations Management, ServiceNow Customer Service Management, ServiceNow Security Operations, ServiceNow Integrated Risk Management, ServiceNow IT Business Management, ServiceNow HR Service Delivery​

Platform Capabilities​

Integrations, Flows, Portal, Scoped Applications, Domain Separation, Instance Upgrades​

Innovation

Certified ServiceNow Store Applications and partnerships with leading firms to provide end to end business solutions

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Some facts

...or maybe see what our clients say?

What our clients say
ServiceNow® implementations
150
ServiceNow® certifications
105
Average CSAT score (percentage)
96
G2K engagements
20

What our clients say

“Our ServiceNow implementation partner TMLabs did a tremendous job in bringing our vision to life in less than one month. The results have been spectacular, leading to a 99% reduction in AD user provisioning fulfilment time”

Gabor Varga Head of ICT Delivery and Operations @ CPB Contractors

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About us

TMLabs is an independent cloud software consultancy, located in Sydney Australia, that focuses on ServiceNow advisory and implementations.

The company was founded in 2018 by former ServiceNow employees, Tobias Schwartz and Michael Starkey.

The founders strive to continue growing and mentoring a team of ServiceNow experts in the ANZ market that are primed to excel in the most demanding of customer environments and relentlessly providing high quality business outcomes.

Latest news

Certified Master Architect

Today marks a major milestone in my ServiceNow career by achieving the pinnacle certification – Certified Master Architect. It has been an exciting journey to learn and grow during the program which started in February this year. Massive thank you to the CMA program team particularly Shellie Grieve for making this such a great experience despite the […]

TMLabs Releases Brand New Application to Integrate ServiceNow with LexisNexis

Many organisations are already enjoying the benefits of ServiceNow’s GRC capability. The product suite helps transform inefficient processes across your enterprise into an integrated risk program. The Policy and Compliance application provides a centralised process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. One […]

TMLabs Releases AI-Driven Feedback Intelligence Application for ServiceNow

ServiceNow customer surveys can be valuable tools to understand customer satisfaction, sentiment and service quality if there is complete and accurate feedback. However, the following issues remind us why it’s a challenge to get maximum value from surveys: 15% is the average customer survey response rate¹ 50% or higher survey response rate should be considered excellent in most circumstances² 30% – 40% response […]

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Our partners

LexisNexis is part of RELX Group, a world-leading provider of information and analytics for professional and business customers across industries. LexisNexis helps customers to achieve their goals in more than 175 countries, across six continents, with over 10,000 employees.​

DigitalHeart design and deliver across a number of platforms on technical programs of work, specialising in Cyber security related projects. The team has vast experience in Cyber security across Threat Management, Incident Response, Cyber Intelligence, with qualifications and relevant industry experience to support your ServiceNow® Security Operations deployment.